About the Student Advice Service

We offer free, confidential, and impartial advice and support to all Cambridge University students - undergraduate, graduate and postgraduate - from any College or course.  You can come to the Student Advice Service with any issues or problems you might experience as a student, from making friends to working relationships, from exams to intermission, and from welfare concerns to finance.

 

MEET THE TEAM

Head of Advice and Welfare  Senior Advisor   Senior Advisor
 
Advisor Administrative Assistant  

 

 

information and guidance

 

Academic advice Accomodation advice Equality & Inclusion advice Finance advice Harassment & Sexual Misconduct advice International Students advice Wellbeing advice
Common Issues Academic Accomodation Equality & Inclusion Finance Harrassment & Sexual Misconduct International Students Wellbeing

 

How we can support you

We are here to help you navigate your way through the Collegiate University informally and formally. We recommend that you look at the advice and resources provided on these pages, attend any information sessions or workshops we are hosting that are relevant to you and get in touch as soon as possible if you have a question or need advice. We can support you by;

  • Listening

  • Providing information

  • Explaining and guiding you through University and College procedures

  • Helping you to explore your options

  • Providing assistance and/or representation

  • Signposting to other services

 

We can provide this support by email, phone and video call. We aim to: 

  • Respond to students within 2-3 working days

  • Review and provide feedback on small and medium documents within 5 working days from receiving them 

  • Review and provide feedback on large documents within 10 working days from receiving them

 

HOW WE WORK

Our service is Free, Confidential and Impartial. We are independent of the Colleges and the University and offer non-directive and non-judgemental support to all students who need us. All Advisors adhere to the Student Advice Service’s:

  • Confidentiality Policy - This explains how we keep your information private.

  • Code of Practice - This explains how we work with students.

  • Data Privacy Notice - This explains how we handle your data and information

  • Cambridge SU Equality and Diversity policy 

  • Cambridge SU Safeguarding Vulnerable Adults policy

 

We hope you will enjoy your experience with the Student Advice Service. If you have any feedback, you can share this with your Advisor or email the Head of Advice and Welfare (lisa.dery@cambridgesu.co.uk). If you would like to make a complaint, you can use the Student Advice Service Complaints Procedure which explains how you can provide feedback or make a formal complaint. 

 

TESTIMONIALS

“Very prompt, impartial and independent service. I felt that I was heard, my concerns taken into account and grievances addressed”

“Very helpful, listened well, able to see someone very quickly”

“They hear what you have to say with no judgement. Additionally provide excellent research and information”

“I cannot tell you how infinitely grateful I am to you for making this happen for me. I am proud of myself for taking the initiative to come to you for help, but your kindness, support and practical advice have been nothing less than life-changing for me.”

-feedback from service-users, 2018-19 (shared with permission)