Students come to the Student Advice Service with a whole range of issues, far too many to list! These are some of the most common issues:


Examinations

Whether it be examination worries, extensions, underperformance, failure, missed exams, reasonable adjustments or issues with the conduct of the examination, we are here to help. You can find out more about this in our Academic section.

 

Mental Health

Unlike the University Counselling Service, we are not counsellors. We can, however, offer a listening ear and help you explore your options if your mental health is impacting on your time at Cambridge. You can find out more about this in our Wellbeing section.

 

Intermission

Whether you are thinking of intermitting, currently intermitting, or returning from intermission, we are here to support you. You can find out more about this in our Intermission section.

 

Complaints

If you have a concern about the quality of your experience as a student, your experience of a service or the way someone has treated you, we can help you explore your options informally or formally. You can find out more about this in our Academic and Harassment and Sexual Misconduct sections.

 

Supervisor Issues

Working relationships between students and their supervisors come in many different forms. Many students have helpful and constructive relationships while others may feel that the relationship is unhelpful and negative. If the latter is the case, we can help you explore what options may be possible. You can find out more about this in our Supervisor Issues Information Guide.

 

Physical Health

We are not College Nurses or GPs and therefore we cannot diagnose or treat you, however if your physical health is impacting on your time at Cambridge, we can help you explore your options. You can find out more about this in our Wellbeing section. 

 

College Issues and Changing College

Many students will enjoy college life and feel a sense of belonging. Some students, however, may feel that something is not right. If you feel this way, we can help you think about how you may be able to improve your experience. For those students who feel that a change of college is the only option, we can help you explore whether you have the exceptional grounds to do so. You can find out more about this in our Academic and Changing College sections.

 

Reasonable Adjustments

(Study/Exams/Alternative Modes of Assessment/Accommodation etc)

The Disability Resource Centre (DRC) is the main source of support for students who require reasonable adjustments as a result of a disability, physical or mental health condition or injury. If your reasonable adjustments are not being adhered to or you have questions about the process, the DRC shoud be your first port of call. We can also help clarify the process and liaise with your college or department if that would be helpful.

 

Accommodation

The Accommodation Service is the main source of support for students seeking information and advice about accommodation in Cambridge. If you have questions about University-owned or private accommodation or any rooms that may be available in other colleges, the Accommodation Service should be your first port of call. We can also help answer your questions, and in particular, help with any concerns you may have around college accommodation, reasonable adjustments, ballots and your rights as a tenant.

 

Discipline

Few students who come to Cambridge would ever expect to be involved in disciplinary procedures during their time here. However, some students may find it has been alleged they have broken a College or University regulation. If this is the case, we can help you think about what has happened and explore your options going forward. You can find out more information about this is in our Academic section. 

 

Fitness to Study

During their time at Cambridge, some students may be unable to fully engage in their studies academically or otherwise. In some cases, their behaviour or experience may have a negative impact on them and others.  When there are concerns about a student’s fitness to study, the Colleges and the University may initiate a Fitness to Study Procedure. In these cases, we can help students think about what has happened and explore their options going forward. Many colleges will provide information about their Fitness to Study procedures on their website or in their Student Handbook. Information about the University’s Fitness to Study Procedure can be found here.