Listening and Advice Lines can be really helpful in your time of need. Below is a list of listening services available covering areas such as Mental health, Emergency Accommodation and Drugs and Alcohol support. If you are in need of immediate emergency support which cannot wait please call 999.

Click on a below subheading to be taken straight to that section:

Mental Health
Combined Support and Services Helplines
Emergency Accommodation
Support for Abuse and Hate Crimes
Drug, Alcohol and Addiction Support
Medical Support 
 

Term time support 
 

Nightline

Nightline provide a confidential night-time support service for Cambridge and Anglia Ruskin universities. Nightline offers support through live chat, phone, email or Skype.

Open hours: Night-time support available during term time.

 

Year round support 
 

Mental Health 
 

Samaritans

The Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. They won't judge you or tell you what to do, just listen to you.

Open hours: 24 hours a day, 365 days a year

Call: 116 123

 

HOPELINE UK

HOPELINEUK is operated by suicide prevention charity Papyrus. Hopeline is a confidential support and advice service for Young People under the age of 35 who are experiencing thoughts of suicide and anyone concerned that a young person could be thinking about suicide.

Open hours: 09:00 - 10:00 weekdays & 14:00 - 22:00 weekends (14:00 – 22:00 bank holidays)

Call: 0800 068 41 41

 

Sane

Sane is a leading UK mental health charity working to improve the quality of life for anyone affected by mental illness.

Open hours: 4.30-10.30pm 365 days a year 

Contact: 07984 967 708 Provide first name and a contact number and someone will be in touch.

Email and textcare services also available.

 

NHS 111 Option 2 

NHS 111 option 2 is run by the first response service and supports people experiencing a mental health crisis. 

Open hours: 24 hours a day, 365 days a year

Call: 111 then press option 2 

 

Shout 

Shout is a free and confidential text messaging support service for anyone who is struggling to cope and people who are anxious, stressed, depressed, suicidal or overwhelmed and need immediate support. 

Open hours: 24 hours a day, 365 days a year 

Text: 85258

 

CALM

The Campaign Against Living Miserably (CALM) is leading a movement against suicide. Every week 125 people in the UK take their own lives. And 75% of all UK suicides are male. CALM exists to change this.

Open hours: Open 17:00–00:00, 365 days a year

Call: 0800 58 58 58

 

Combined Services and Support Helplines
 

Switchboard

Switchboard are a safe space for anyone to discuss anything, including sexuality, gender identity, sexual health and emotional wellbeing.  The website also has a webchat option. 

Open hours: 10:00am-10.00pm every day

Call: 0300 330 0630

 

Muslim Youth Helpline 

Muslim Youth Helpline offers faith and culturally sensitive support by phone, live chat, whatsapp or email. The website also has a webchat function.

Open hours: 4pm-10pm, 365 days a year

Call: 0808 808 2008

 

The Mix (for under 25s)

The Mix is here to help you take on any challenge you’re facing - from mental health to money, homelessness, break-up and drugs. Webchat is available on this website.

Open hours for helpline and one-to-one chat: 3pm to midnight, 365 days a year. 


 Call: 0808 808 4994

 

Emergency Accommodation
 

Shelter 

Shelter has a helpline to support those who are homeless, at risk of harm or abuse or at risk of becoming homeless in the next 2 months. The following details are for Shelter England but the details for Shelter Scotland and Wales are also listed on the above linked webpage. 


Open hours: Monday-Friday, 8am-8pm, Weekends and bank holidays, 9am-5pm

Call: 0808 800 4444

 

Your local authority

Whether you are in cambridge or another part of England you can visit this government webpage to access a directory of local government support from your local area: Help from your council if you’re homeless or at risk of homelessness

 

Support for Abuse and Hate Crime
 

Galop

Galop support LGBT+ people who have experienced abuse and violence. They have the following helplines, with web chat also available at certain times:
 

National LBGT+ Domestic Abuse helpline 0800 9995428

Open hours: 10am-5pm Monday to Friday, extended to 

10pm on Wednesday on Thursdays. 

LGBT+ Hate Crime Helpline 0207 7042040, 

Open hours: 10am-4pm, Monday to Friday (calls are 

charged at the standard UK rate, a call back service is 

available) 

National Conversion Therapy Helpline 0800 1303335,
Open hours: 10am-pm Monday to Friday 

 

Respect

Respect is a charity who run a helpline for male victims of domestic abuse They also have a web chat function on their website. 

Open hours: 9am-8pm, Monday to Friday 

Call: 0808 8010327

 

Respect also has a helpline for perpetrators of domestic violence and abuse. 

Open hours: 9am-8pm, Monday to Friday 


Call: 0808 8024040

 

Victim support 

Victim support provides a helpline for anyone affected by crime, not only those who have experienced it directly. It doesn’t matter when the crime took place, you can get support any time. 

Open hours: 24 hours a day, 365 days a week 

Call: 0808 1689 111

 

Survivors Trust

The Survivors Trust is an umbrella agency for specialist rape and sexual abuse services in the UK. They work with member agencies who provide information, advice and support. You can find your local organisation on the website and they also have a national helpline. 

Open hours: 10am-12.30pm, 1.30-5.30pm & 6pm-8pm on Mondays,
10am-12.30pm & 1.30pm-5.30pm on Fridays,
10am-1pm on Saturdays and 5pm-8pm on Sundays 

Call: 0808 801 0818 

 

Suzy Lamplugh Trust and National Stalking Helpline

The Suzy Lamplugh Trust is a personal safety charity and leading stalking authority. The trust runs the national stalking helpline. 

Open hours: 09.30am-16.00pm every weekday and 09.30am-20.00pm on wednesdays 


Call: 0808 802 0300

 

Survivors UK 

Survivors UK provide support for any man, boy or non-binary person who has ever experienced unwanted sexual activity such as words, images or touch. They run a web chat and SMS service.

Open hours: 12pm-8pm, Monday to Sunday 

Text: 020 3322 1860 

Webchat: SurvivorsUK | Get Help 18+

 

Revenge porn helpline 

The Revenge Porn helpline supports adults (aged 18+) who are experiencing intimate image abuse, also known as revenge porn. You can contact them via email, facebook messenger or phone. On mondays they only operate an email service.  

Open hours: 10am-4pm, Tuesday to Friday 

Call: 0345 6000 459

 

Drugs, Alcohol and Addiction Support
 

Drinkline 

Drinkline is a free confidential helpline for anyone who is concerned about their drinking or someone else's. 

Open hours: 9am-8pm, Monday to Friday, 11am-4pm on Weekends 

Call: 0300 123 1110

 

Al-anon 

Al-Anon provides support for anyone who is affected by someone else's drinking, whatever the relationship you have or had with the individual and even if the drinker has since stopped drinking.

Open hours: 10am-10pm, 365 days a year 

Call: 0800 0086 811

 

Drug Fam 

Drug Fam provides a helpline to support families, friends, partners and significant others who are struggling to cope with the stress of a loved ones addiction to drugs, alcohol or gambling. They also support those bereaved by drugs, alcohol, gambling and related causes.

Open hours: 9am-9pm, 365 days a year 

Call: 0300 888 3853

 

Narcotics Anonymous 

Narcotics Anonymous can provide support and resources to those struggling with addiction to achieve and maintain a drug free life. 

Open hours: 10am-midnight 

Call: 0300 999 1212

 

Medical Support
 

NHS 111 

NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. You can get help online or on the phone. 

Open hours: 24 hours a day, 365 days a year 

Call:111 

Online form: NHS 111: Get medical help

 

Sexwise 

Sexwise provides advice about contraception, pregnancy, STIs and pleasure. They also have a search tool to allow you to find your local clinic to get free contraceptives and STI testing and treatment. They also have a helpline. 

Open hours: 9am-8pm Monday to Friday, 11am-4pm Saturday and Sunday 


Call: 0300 123 7123