If your query is examination related, you may wish to visit the Exams section on our website. Some of the information you can find in this section is:

  • for issues with the conduct of the examination or mitigating circumstances such as illness or grave cause, our Flowchart for Processes on Examination-Related Issues could help you identify what processes might be available to you.
  • Our Information Guide on the Examination Review Procedure where you can find information on raising issues with the conduct of the examination.

  • We have also produced an information video on the Examination Review Procedure, including details on the different grounds of the procedure and examples of evidence that could be provided to support your application. This information video can be found here.

  • Information on mitigation for undergraduate and postgraduate students.

  • Examination related complaints including complaints about the impact of Covid-19 on your student experience.


Contact details


Phone: 01223 746999  



Opening hours 

We are open Monday to Friday 9am and 5pm. The service is open every weekday throughout the year except for Bank Holidays and other days when the Students' Union is closed.


Book an appointment or ask a question

Coronavirus - In order to help prevent the spread of Coronavirus, we will be conducting our appointments with students by telephone or video call. If you are a current or past student at Cambridge and would like to request an appointment with an Advisor, please fill in the form below. For any other queries please contact us via the ‘Advice Service Enquiry’ option. 


Request an Appointment with an Advisor

If you would like to request an appointment with one of our Student Advisors, please click start to enter your contact details and outline the most convenient time for your appointment.


Advice Service Enquiry

If you would like to ask us a question instead of making an appointment, please click the start button below.



Drop in sessions

PLEASE NOTE: During this period the Union's building will be closed and there is no physical access available

Our office is located in the lounge of the Cambridge SU, which is at 17 Mill Lane, CB2 1RX. You can enter via Silver Street, opposite Ede and Ravenscroft. There is a white solid door on the right under the arch - there should be signs to Cambridge SU, come through the door and up the stairs to the upper ground floor and our door is on the left as you enter the lounge. Alternatively ask at the reception desk and they will point you in the right direction.

Cambridge SU is accessible to disabled students. There is a lift providing level access, and we can meet you there and show you how it works. Please let us know if you have any additional requirements such as use of the induction loop or materials in large print as this will allow us to ensure that these are in place for your visit.