Student Receptionist (part time)

Job title: Student Receptionist 

Pay rate: £12.60 per hour

Reports to: Activities Manager

Department: Enterprise & Services

Place of work: Cambridge University SU, 3rd Floor, University Centre, Granta Pl, Mill Lane, CB2 1RU

Contract: Part-time, minimum 8 hours / Monday - Friday

Job purpose: The Reception team’s main duty is to provide cover for the reception to enable the smooth and efficient running of the student services day to day. This includes running of the reception desk, shop, and services, assisting students, and conducting administration to support the wider staff team.

Duties:

• The day-to-day running of the reception desk, shop and services, including during busy periods, lunch breaks or holidays and periods of leave.

• Greeting visitors warmly and offering them help.

• Taking and directing calls.

• Responding to enquiries by phone, email and face-to-face.

• Providing information and signposting students to other University service providers.

• Completing administrative tasks like filing and delivering and accepting mail.

• Cleaning, organising, and maintaining the reception area.

• Keeping basic office supplies stocked. 

Requirements:

• The Receptionists are usually the first point of contact at the SU and should therefore display a positive, approachable, inviting, professional and friendly front of house for students and visitors to the Union.

• Good working knowledge of Microsoft Office and Google Suite. 

• Customer service experience. 

• Experience of working in a front of house environment.

• Good communication skills both written and oral.

• Experience of communicating with a diverse range of people.

• Ability to manage time effectively with good prioritisation skills.

• Fast learner and flexible.

• Good organisational skills. 

• Proactive and motivated.

• Comfortable giving out sexual health supplies. 

How to apply: Please email a CV and a cover letter to vacancies@cambridgesu.co.uk. Your cover letter should address how you meet the above requirements. If you would like an informal conversation about the role and its requirements, please email Anoushka Williamson (anoushka.williamson@cambridgesu.co.uk) with your contact details and availability.

Cambridge SU is committed to creating an organisation in which all members and employees are respected, discrimination is not tolerated, and diversity is encouraged. All members and employees will be treated fairly and with respect. Selection for employment, promotion, training, or any other benefit will be on the basis of aptitude and ability. We welcome candidates from diverse backgrounds. We particularly welcome applications from those from Black, Asian, and ethnic minority backgrounds to apply for this vacancy, as they are under-represented within Cambridge SU.